About Us

Positive Steps Consulting offers over thirty years’ experience of working in the Health and Social Care industry, and as Company Director I am keen to share my experience and knowledge with Business Owners, Managers and Teams who may require support and guidance.

Achievements to date include:

  • Development of services that empower and make positive changes to people’s lives
  • Successful recruitment, retention and development of staff teams
  • Building positive relationships with commissioners and regulators and local safeguarding teams
  • Achievement of good occupancy levels and maximising income opportunities
  • Mentoring and supporting new Managers to share best practice
  • Sales, marketing and business promotion to support the creation of a successful customer journey

I have been privileged to share in many people’s journeys as they and their families have navigated the care process and I have been committed to making that process a positive one.

Karen Webb, Company Director

Services

Positive Steps Consulting can offer services in the following areas. If you would like to discuss your specific needs please contact us.

Care Provider/Business Owner Services

Positive Steps Consulting can help with:

  • Business development support
  • CQC Compliance and regulatory advice
  • Staff recruitment and retention
  • Occupancy concerns
  • Crisis management
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Team Development Services

Positive Steps Consulting can offer

  • Support with Manager recruitment
  • Team Building workshops
  • Customer service/customer journey workshops
  • Supervision Skills training and mentoring for Team Leaders, Deputy Managers and Managers new to the supervision process
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Supervision Services

Positive Steps Consulting can provide

  • One to one supervision sessions for Managers
  • One to one supervision sessions for Deputy Managers
  • Group sessions for Managers and Deputy Managers in multi-site organisations
  • A bespoke supervision package to suit your business requirements for those organisations wanting to outsource some aspects of their supervision processes
Details

Coaching & Mentoring Services

Positive Steps Consulting can provide

  • Coaching support for existing Registered Manager
  • Mentoring support for Managers new to the role
  • Support for Deputy Managers/Team Leaders working towards management roles
Details

Customer Service Support

Positive Steps Consulting can carry out

  • A mystery shopping service
  • A customer journey analysis
  • A first impressions analysis
  • Customer satisfaction surveys
  • Staff satisfaction surveys
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Disciplinary and Grievance Procedures Support

Positive Steps Consulting can support you with

  • Carrying out Investigations
  • Performance management issues
Details

Staff Emotional Support & Wellbeing Service
“In Support of Staff”

Positive Steps Consulting can offer

  • Confidential one to one emotional support packages
  • One off Wellbeing advice sessions
  • Emotional Support & Wellbeing Support Group - group sessions for up to six people
  • Managing Change - Emotional & Wellbeing Support Group for staff new to UK

Bespoke and affordable packages available to suit your organisation

Details

Contact Us

karen.positivestepsconsulting@gmail.com
07709535985